3p Business Solutions’ Customer Perception Analysis (CPA) has been designed to monitor performance in the hospitality industry. We offer you a means to increase market share, maximize profits, and enhance corporate image.
The analysis allows management to monitor the actual quality of service and products experienced or perceived by the consumer while a guest. Our database for a standard analysis entails monitoring of guest contact points. The data are collected and then analyzed immediately to measure service and performance levels . We provide an in-depth report on your operation's strengths and weaknesses and compare it with standards and your market competitive set. You will have access to information on:
Where your organization can make adjustments in service and product to maximize customer satisfaction
Comparisons of services with market competitors
Property strengths and weaknesses
Indicators as to where the bottom-line can be improved
An action plan that has extracted all components of guest service that have obtained less than 20% guests' satisfaction, the formatting of this plan allows the management team to adjust and prioritize the action on a priority bases
To learn more please contact Peter Rome President and Head of Business Development at 248-417-2818 or email@example.com